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I'm on a Safari browser and BNN.ca is showing up in a tiny window. What's going on?

You have an outdated version of Safari - or you're using the unsupported Microsoft version of Safari. Please update your Safari browser to the latest version.

Do I need to install Flash on my computer to watch BNN videos?

Yes, Flash is required for viewing content on your computer’s web browser. It is recommended you have the latest version of Flash installed for the best playback experience. If you are not sure if you have the latest version, you can check here. If you don't know how to determine what version of Flash you have, this website can help you out.

Will the video play while my Ad Blocking Software is activated? Full episodes of Market Call stop working for me after the first commercial break.

Please note, full episodes of Market Call and other BNN programs WILL NOT WORK after the first commercial break if your computer is using ad-blocking software or browser plugins. For other videos, ad-blocking software and plugins may lead to unpredictable playback. We recommend turning off any unnecessary software or plugins that may affect your experience. Here’s how to uninstall or turn off browser plug-ins.

Internet Explorer

Version 9

  1. In Internet Explorer, select Tools | Manage Add-ons.
  2. Highlight the add-on you want to disable.
  3. Click Disable.
  4. Click OK.
  5. Close and restart Internet Explorer.

Version 8

  1. In Internet Explorer, select Tools | Internet Options.
  2. Click the Advanced tab.
  3. Under "Browsing," uncheck Enable third-party Internet browser extensions.
  4. Click OK.
  5. Close and restart Internet Explorer.

Firefox

Verified through version 21

  1. In Firefox, select the following menu options (depending on your operating system):
    1. PC : Select Tools | Add-ons (or Extensions).
    2. Mac : Select Firefox | Add-ons (or Extensions).
  1. In the "Add-ons Manager" window, select the Extensions tab.
  2. Click Disable or Remove next to your desired extensions.
    Note: Firefox extensions can always be reinstalled through the Firefox Extension Library.
  3. Close and restart Firefox.

Safari

Verified through version 6

  1. In Safari, select Safari | Preferences.
    In older versions : Select Safari, Edit, or Tools | Preferences.
  2. Select the Security tab.
  3. Uncheck Enable Plug-Ins.
  4. Click OK.
  5. Close and restart Safari.

Google Chrome

Verified through version 21

  1. In Chrome, click the menu button| Settings.
    -The "Settings" window opens.
  2. Scroll down, then click Show advanced settings.
  3. Under "Privacy," click Content settings.
  4. Under "Plug-ins," select Block all.
    Note: To customize permissions for specific websites, click Manage exceptions.
  5. Click Done.
  6. Close and restart Chrome.
Note: If you're running a browser other than those listed here and would like more information about turning off add-on or plug-ins, refer to your browser's support website. If your anti-virus software or another program is disabling ads, please refer to the help section for specific instructions on disabling the ad-blocking features.

What shows are available to watch online?

BNN has a wide-range of video content including short clips, full shows, and content exclusive to digital platforms.

When do full episodes become available for viewing?

BNN programming will be available shortly after the show airs on TV.

Can I share clips from the BNN video player with my friends?

You can share clips to Facebook, Twitter and other social networks by using the share tools provided.

How do you stream your video content?

BNN GO delivers content via adaptive streaming. This means that the stream is constantly adjusting to deliver the best quality playback based on your available bandwidth. We currently deliver content at bitrates between 400 and 2048kbps.

Are videos available in closed caption?

Closed captioning and described video are currently not available. However, we are working to deliver these features in the near future. This is a priority for us and we appreciate your patience while we work to add support for these features

Can I watch video on my mobile phone / tablet?

Yes, BNN GO is available for iOS, Android and mobile web. You can visit either of those app stores for viewing content on mobile phones / tablet. Visit our mobile website at bnn.ca/mobile.

Will I be able to download or save videos?

Videos cannot be downloaded or saved to your computer, but you can watch the video as many times as you like.

What should I do when I get an error playing content?

Please select the content again to start playback. If the error persists, it is possible we are currently experiencing technical difficulties and are working to resolve the issue.

Why is the video stuttering/pausing/starting/stopping when I play it back?

If this error persists, try stopping or pause the video and then resuming playback. It is also possible that you are running other applications on your computer that may interrupt the video playback. If you have other programs running, try shutting some of them down.

What are the minimum system requirements to view BNN GO on my computer or device?

• Windows
o System: Microsoft Windows XP+
o Browsers:
Microsoft Internet Explorer 8+
o Latest version of Firefox is recommended
o Latest version of Chrome is recommended
• Macintosh
o System: Mac OSX 10.8+
o Browsers:
Latest version of Safari is recommended
o Latest version of Firefox is recommended
o Latest version of Chrome is recommended

BNN GO App (iOS)
iOS5+ compatible device (iPad, iPhone, iPod Touch)

BNN GO App (Android)
Android v.2.3, v4+ (Android 3.X not currently supported)

I am using a Chrome browser and cannot view video, what should I do?

For optimal viewing experience, you will have to ensure you are using the Adobe Flash player and not the Chrome Pepper plugin.

Here's how:

• In your Chrome browser, type into the url bar - chrome://plugins/

Step 1: on the plug-ins page, click on the + icon next to details to expand the menu options

Step 2: Under the Adobe Flash Player section, Click on "disable" under the section that refers to \PepperFlash\pepflashplayer.dll

Step 3: You are finished and can return to your "BNN GO" experience.

 

What Browsers are supported by BNN GO?

This website is optimized for modern browsers.

WINDOWS
o Microsoft Internet Explorer 8+
o Latest version of Firefox is recommended
o Latest version of Chrome is recommended
MAC
o Latest version of Safari is recommended
o Latest version of Firefox is recommended
o Latest version of Chrome is recommended

You can download the latest version of your browser here:
• http://www.mozilla.org/en-US/firefox/new/
• http://www.apple.com/safari/
• http://windows.microsoft.com/en-CA/internet-explorer/download-ie
• http://www.google.com/intl/en/chrome/browser

How fast does my Internet Connection have to be to use BNN GO?

For a quality viewing experience, we recommend an average connection of 2mbps or higher. However, we deliver our content using adaptive bit rate which should optimize based on whatever connection speed you have. Lower connection speeds may experience some video-quality and performance lag.

Can I watch the videos in full-screen?

You sure can! Simply click on the full-screen icon beside the player's volume control. To exit full-screen mode, simply press ESC and you'll return to the standard-screen mode.

We’ve created a resource to help you out if you’re having trouble with some of the recent changes we’ve made to BNN.ca

I can’t see the market data on the home page?

This problem is usually caused by a caching issue – basically your web browser is holding onto an older version of bnn.ca.

You can solve this problem by clearing the cache on your browser. If you’re not sure how to do this or what browser you’re using – this tutorial should get you started.

I’m having problems viewing BNN.ca on my Safari browser?

If you’re on a Mac, update your Safari browser to any version after 6.0. This link will get you started if you’re unsure how to update Safari. If you want to stay on the older version of Safari, we'd suggest downloading Chrome or Firefox for Mac and using it to browse our new site. Unfortunately, we cannot make our BNN.ca compatible with older versions of Safari as Apple has stopped supporting its Snow Leopard operating system.

If you’re on windows, Apple no longer supports Safari on Windows and you’ll have to switch to another browser.

I’m looking up a stock or an ETF and I can’t find it?

Some ETFs and Venture exchange-listed were not showing up earlier this week. We’ve developed a fix for this problem and you should start seeing all stocks and ETFs on any exchange within the next few hours.

New extensions for stocks

As we transition to our new market data. The way we signify the exchange a stock trades on has changed as well. Here are some examples:

ABX.TO is the symbol for Barrick Gold trading on the Toronto Stock Exchange. But Barrick is inter-listed in the United States and can also trade on the following exchanges:

  • TSX – ABX.TO 
  • NYSE – ABX.N
  • NYSE Arca – ABX.P
  • FINRA – ABX.DF
  • BATS Trading Inc – ABX.Z

BBRY.O is the symbol for BlackBerry trading on Nasdaq and BB.TO is the symbol for BlackBerry on the Toronto Stock Exchange, you can find BlackBerry on either exchange with the following symbols:

  • Nasdaq – BBRY.O
  • TSX – BB.TO

Keep in mind almost all U.S. exchange-traded funds are listed on the NYSE Arca and the Nasdaq Global Market – electronic exchanges that are more popular with high frequency traders -- instead of the standard version of each exchange. Our new market data makes it easier to see which ETFs trade on these electronic versions of U.S. exchanges. For example:

  • Powershares QQQ tracks the Nasdaq-100 and trades on the Nasdaq Global Market with the symbol QQQ.OQ
  • The iShares Global 100 ETF tracks the 100 largest global equities and trades on NYSE Arca electronic exchange with the symbol IOO.P

And if you’re looking for a TSX Venture Exchange stock like Spartan Energy, the ticker symbol would be SPE.V

  • TSX Venture Exchange – SPE.V

 

What is BNN GO?

BNN GO is a new video service allowing you to enjoy your favourite BNN content on-demand on multiple platforms, including iPhone, iPad and Android devices and your desktop or laptop computer.  

Can I access BNN GO from any device?

Access to BNN GO content is supported on iPhone, iPad, Android phone and tablet and web-connected desktop and laptop computers. We currently do not support Blackberry.

Will streaming TV shows use my cellular data plan (3G/4G/LTE)?

If you are not connected directly by cable to the internet or a Wi-Fi hot spot, streaming video will use your data plan.

Who can I contact if I have a question?

info.box@bellmedia.ca

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