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Frequently Asked Questions

How do I find the programs I used to watch on BNN.ca?

We have made today’s videos available for viewing in the Video Carousel on our home page.  Just click on the picture and the clip will play.  The new Player, which you can access by selecting the VIDEO tab at the top of the Home Page, allows us to make Video On Demand clips available for about six months.  Once the BNN watch player loads, click on the Player’s Video Library tab below the video screen and you’ll find a complete list of all BNN programs sorted by broadcast date.

How do I access the Guest Picks from the last few weeks for Market Call and Market Call Tonight?

For Market Call or Market Call Tonight picks, hover over the SHOWS tab at the top of the home page and once the list drops down click on the program.  You will find a list of Guest Picks on the program page.

What shows are available to watch online?

BNN’s broadband player has a wide-range of content available, including but not limited to full episodes, live events, exclusive interviews, and behind-the-scenes extras.

When do full episodes become available for viewing?

Content will appear online as soon as possible.  Check the clip carousel on the home page or the featured area of the http://watch.bnn.ca player for the latest clips and episodes.  New content is added to the player all the time.  Make sure you keep checking back for new clips and exclusive content!

Can I watch episodes outside of Canada?

Most full length episodes are available to Canadian viewers only; however, most other videos are available to everyone, no matter your location.  If you’re not sure if the video you want to watch is available to you - check to see if there is a Canadian flag symbol next to the video’s title.  If it appears, it is Canada-only content.

For AOL users - Unfortunately, you are routed through a US IP and will not be able to watch any content that is designated Canada only.

Do I have to pay or register to view videos on BNN’s broadband player?

On the majority of channels, there is no need to pay or register; however, a few channels do charge for specialized video content.

Do I need to watch all of the advertisements?

Yes. You cannot skip or fast-forward ads on the player; however, while the advertisement is playing you can browse through the video library to select your next clip.

Can I email/share clips from the BNN player with my friends or embed the clips in my blog or Facebook/mySpace page?

Yes and no.  If you’d like to share your favourite clips from the player with others (via email or in a blog), simply copy and paste the clip Permalink (located in the top half of the player, beside the video itself) onto your page.  The player does not support embedded clips at this time.

How do I use the My Lineup?

My Lineup makes it easy to go back to clips you have watched previously and makes it possible to skip ahead to other content.  By clicking the Add to My Lineup icon attached to each clip, you can also determine what you will watch next.

What are the minimum system requirements for running the broadband player?

You need a modern computer with a high-speed connection to optimize your viewing experience.  Windows, Mac, and Linux operating systems are supported.

Can I watch the videos in full-screen?

You sure can! Simply click on the full-screen icon beside the player’s volume control. To exit full-screen mode, simply press ESC and you’ll return to the standard-screen mode.

What browsers can I use to watch videos?

The player is fully-supported in Internet Explorer, Firefox and Safari.

Why can I view some videos only in Internet Explorer?

Due to digital rights management issues, some full episode content is available only in Internet Explorer.

I’m trying to view a clip but it says it is no longer available. Why can’t I watch it anymore?

Due to licensing restrictions and agreements, some content has a limited life-span on our broadband players and will be unavailable after a specified duration.

Can I view videos on my Mac?

You betcha!  For some content, it may be necessary to install the Silverlight plug-in (see next question).

Why do I need to install the Silverlight plug-in?

Silverlight is Microsoft’s new way of displaying high-quality video in all the major browsers.  It’s safe and easy to install.

Why does audio or video playback stop and/or stall?

The majority of the time, playback should be smooth and consistent. However, playback may be disrupted during periods of heavy internet traffic or when too many computer applications are open at the same time on an individual’s machine.

Nothing happens when I click through to the player from the main page. How do I get to view the player?

The players launch as their own pop-up windows.  If you have pop-up blocking software installed on your machine, it might be preventing you from accessing the player pages.  There is usually a way to disable that function - please consult your operating instructions.

I have a question about the players that’s not answered here. Who do I contact?

Please post comments here with any additional questions or concerns.

Having trouble viewing video?

If you’re having trouble viewing video, you may need to upgrade your Flash player. Click here to download the latest version of Flash.

What is BNN's disclosure policy?

When it comes to disclosure, BNN’s policy is straightforward: put the information on the table. Our viewers deserve to know whether someone has a financial stake in something being discussed. On-air guests who discuss or recommend securities are required to disclose positions held by themselves, members of their households and the firm they are representing. If we’re talking about a stock, this could include either a "long" or a "short" position. Our guests are also required to disclose any investment banking relationship with the company linked to the underlying security, or other potential conflicts of interest that may exist. Disclosure is done verbally or with graphics, or sometimes both.

How current are the numbers that appear in the boxes on the BNN TV screen?

During trading hours, all of our data is in "real time."

What do the arrow symbols in each box mean?

The arrow shows the change since the end of the previous trading session. If the arrow is red and facing downward, the current number is lower than the end of the previous session, and the number following the arrow tells you by how much. If the arrow is green and facing upward, the current number is higher than the previous close and the number following the arrow tells you by how much.

Which stock exchanges and indices are covered?

The North American exchanges covered include:

-          The Toronto Stock Exchange (TSX COMP), a list of nearly 300 companies traded on the Toronto Stock Exchange chosen by Standard & Poor's, which administrates the Index. The list is broken down into 10 industry groups: energy, materials/mining, financial services, industrial, information technology, telecom services, healthcare, consumer discretionary, consumer staple, utilities.    

-          The TSX 60, the 60 largest companies on the TSX as measured by market capitalization.

-          The Dow Jones Canada Select Dividend Index (DOW CA DIV) of select dividend–paying Canadian companies.

-          The TSX Venture Exchange of emerging companies that have not yet met the requirements for listing on the TSX (TSX VENT).

-          The Dow Jones industrial average of 30 of the largest and most widely-held public companies in the U.S. traded on the New York Stock Exchange or the Nasdaq (DOW).

-          The Standard & Poor's index of 500 large-cap U.S. companies (S&P 500), and

-          The National Association of Securities Dealers Automated Quotations (NASDAQ), an electronic exchange with a large component of technology stocks.

 

Before the North American exchanges open but trading is going on in Europe we show

-          The FTSE-100 (Financial Times Stock Exchange Index of the 100 most highly-capitalized companies on the London Stock Exchange).

-          The DAX (The Deutscher Aktien Index of 30 major German companies trading on the Frankfort Stock Exchange), and

-          The CAC-40 (The main benchmark for Euronext Paris.)

Which commodities are listed?

Throughout the day BNN shows the future contract prices for Oil (light sweet crude priced in U.S. dollars per barrel), Natural Gas priced in U.S. dollars per million British Thermal Units (NATGAS), and Gasoline (wholesale price in U.S. dollars per U.S. gallon, delivered to the Port of New York).

As well, we list Gold and Silver futures contract prices in U.S. dollars per ounce, and the current price of Copper in U.S. dollars per pound.

The month in brackets is the month that the futures contract expires. Investors can trade several months into the future. BNN quotes the contract month with the highest trading volume.

Which numbers stop changing at a point in the day and which keep changing 24 hours a day? Why do some keep changing?

While equity markets operate during prescribed hours, some markets operate almost 24 hours a day.

Oil, Natural Gas and Gasoline are all traded on the New York Mercantile Exchange. The NYMEX pit-traded session runs weekdays from 9 a.m. to 2:30 p.m. ET, but there is electronic trading nearly 24 hours, with sessions running officially from 6 p.m. to 5:15 p.m. the next day.

Metals (Gold, Silver and Copper) trade on the CMX-Commodity Exchange, known as the COMEX. Weekday pit-trading sessions run from 8:20 a.m. to 1:30 p.m., but there is electronic trading nearly 24 hours with sessions running officially from 6 p.m. to 5:15 p.m. the next day.

What is 'after-hours trading'?

After hours trading is a period that begins when the standard stock trading day ends at 4 p.m. ET and runs until 6:30 p.m. ET.

Which bonds are listed?

Interest rates of Canadian and U.S. government bonds of three durations are listed – 5 year (CA 5YR NOTE, US 5-YR NOTE), 10 year (CA 10YR NOTE, US 10YR NOTE), and 30 year (CA 30YR NOTE, US 30YR NOTE). The top number listed in each box is the price of the note, the number beneath is the interest rate the note pays.

Which currencies are listed?

The Canadian dollar, euro and British pound are listed with their current value in U.S. dollars. The lower number shows the amount the currency has risen (green up arrow) or fallen (red down arrow) since the previous session.

At what time is the various information shown?

All stock markets show real-time quotes during the hours they're open. In North America, that’s 9:30 a.m. to 4 p.m. ET.

The Tokyo stock market is open from 7 p.m. ET to 1:10 a.m. ET; Hong Kong is open from 8:45 p.m. ET to 3:15 a.m. ET.

Before a market opens its quote shows the previous session's close. After the market finishes its trading day, the closing quote is shown, with an arrow showing whether it's gone up (green) or down (red) during the session, and by how much.  

London (FTSE 100), Paris (CAC 40) and Frankfurt (DAX) are displayed between 8 a.m. ET and 9:30 a.m. ET.

Currencies trade electronically 24 hours a day so the quotes are ‘live’ at all times.

Commodities trade electronically from 6 p.m. ET to 5:15 p.m. ET Sunday to Friday so those quotes are ‘live’ every day except Saturday.

What are the two horizontal rows of numbers along the bottom of the screen?

The top row lists close to 300 of the 1,500 stocks on the Toronto Stock Exchange's main index. Most of these stocks are members of the Standard and Poor’s / TSX Composite index – or S&P/TSX for short.  Each stock is listed with its name, its ticker symbol, its current price, a direction arrow and the amount the price has risen or fallen since the previous session.  The ticker data is real time to ensure you have access to the very latest information.  Please click here to see a current list of companies on our ticker.

The bottom row provides real-time price quotes for stocks listed on both the New York Stock Exchange and the NASDAQ.  While the TSX information is displayed constantly on the top row, we rotate between information from the various U.S. exchanges on our bottom ticker display.  Included are the 30 stocks comprising the Dow Jones Industrial Average.  The Dow represents some of the largest public corporations in the United States.  The bottom ticker also includes stocks listed in the S&P 500 Index as well as many of the companies in the NASDAQ 100.

How do you select the companies that appear?

BNN includes approximately 300 large-cap stocks on its Canadian ticker.  A company’s market capitalization and average 30-day trading volume are primary factors in helping us determine which companies to include.  We do add other companies from time to time, if a news development warrants their inclusion.  It is not possible to run all stocks on our tickers, however, as that would greatly reduce the value of having live data on the screen.

Who do I contact if I have a billing or performance issue with BNN's live streaming service?

BNN's live streaming service is delivered by a company called NeuLion, based in British Columbia. To sign in to the service, click this link: http://insinc.neulion.com/bnn/

To update your billing information, call Toll-Free: 1-888-922-6722, or email bnnppv@insinc.com

If you are experiencing a disruption in service please email bnn-support@insinc.com and you will receive a response as soon as possible.

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