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The bank posted a fourth-quarter shareholder loss of $1.57 billion, or 16 cents a share, compared with a loss of $5.2 billion, or 60 cents a share, a year earlier.
Excluding the mortgage business writedown, the bank earned $756 million, or 4 cents per share, in the latest quarter.
Analysts had expected earnings of 14 cents per share, according to Thomson Reuters I/B/E/S.
Total revenue fell 11 percent to $22.7 billion.
The bank's fourth-quarter results were the second straight to include large cash charges.
In third quarter, it reported a $10-billion writedown of its cards business after the U.S. Congress approved the Dodd-Frank Act, a financial reform bill that includes curbs on debit card fees banks can charge merchants.