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CRTC looking to protect wireless consumers

Wireless consumers often face lengthy contracts riddled with confusing terms and conditions, as well as high termination fees. This has prompted provinces to introduce legislation forcing wireless companies to simplify costs and contracts.

The federal broadcasting and wireless regulator, the Canadian Radio-television and Telecommunications Commission (CRTC), tells BNN that it may follow suit.

“Obviously these are good times right now in the broadcasting and the telecom industries -- the [earnings] results of many of these companies are good -- and I think it’s important for them to turn that around and provide good value for all Canadians,” Leonard Katz, acting chairman at the CRTC, tells BNN. “It’s been brought to our attention that people would like to see a more standardized process under which people buy their services.”

But, Katz says that any legislation likely won’t enforce a cap on pricing.

“It’s primarily the terms and conditions. It’s not pricing. At the pricing level nobody is looking at regulating prices for consumers. It’s more the terms and conditions -- the contract length and the contract termination that has been brought to our attention,” he says.

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